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Refund Policy

What are the cancellation charges?

The cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation (in case you missed it then, you can always go back to your Account and check out your trips pages). Apart from the cancellation charges levied by the airline, charges a cancellation fee of Rs 250 per passenger per sector.

How will I get refund money after the cancellation?

We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card.

How long does it take to process the refund?

We usually process the refund within4 working days of cancellation. However, it may take slightly longer to reflecting your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.

Help me.! I still haven’t received my refund.

We’re extremely sorry for the goof-up. Hop on to our Complaints Forum and holler for help. Someone will get back to you pretty soon.

I booked my flights on but then I cancelled them by directly contacting the airline. How do I claim my refund?

We strongly recommend that you should inform us immediately after cancelling directly with the airline.Depending on your bank, the refund generally takes 4 to 15 days (from the day we find out about the cancellation) to get processed. In cases such as no–show or flight cancellation, the refund process can take more than three weeks too.